Privacy policy

This Privacy Policy explains how Cristian Lavian (“we,” “our,” or “us”) handles the personal information you share with us when visiting our website at cristianlavian.com, placing an order, or using any of our services (collectively, the “Site” or “Services”). By using our Services, you agree to the practices outlined below. If you do not agree with this policy, please do not use the Site.

UPDATES TO THIS POLICY

We may revise this Privacy Policy periodically to reflect changes in our practices or to meet legal requirements. When we do, we’ll update the “Effective Date” and post the revised version here.

INFORMATION WE COLLECT

The information we collect depends on how you interact with us. It typically falls into the following categories:

INFORMATION YOU PROVIDE DIRECTLY

When you make a purchase, create an account, or contact us, you may provide us with:

  • Your name, email, phone number, and address

  • Payment and order details

  • Account login credentials and security questions

  • Messages or communications sent to our customer support team

Some features of the Site may not be accessible without providing this information.

INFORMATION WE COLLECT AUTOMATICALLY

When you use the Site, we collect certain technical data automatically, including:

  • Your IP address and browser type

  • Device and network details

  • Activity on the Site, including pages viewed and time spent

We collect this data using cookies and similar technologies to help us understand how users interact with the Site.

INFORMATION FROM THIRD PARTIES

We may receive personal information from:

  • Our partners and service providers (e.g., Shopify, payment processors, fulfillment services)

  • Analytics tools and advertising networks that help us understand visitor behavior or run marketing campaigns

We treat all information received from third parties in line with this Privacy Policy.

HOW WE USE YOUR INFORMATION

We use your personal information for a few key purposes:

1. TO FULFILL YOUR ORDERS

This includes processing payments, shipping products, managing returns, and notifying you of updates related to your order or account.

2. CUSTOMER SUPPORT

We use your information to respond to inquiries, troubleshoot issues, and ensure a smooth experience on the Site.

3. MARKETING & ADVERTISING

We may send promotional emails or show you tailored ads based on your activity or preferences. You can opt out of marketing communications at any time.

4. SECURITY & FRAUD PREVENTION

We monitor for unauthorized activity and take steps to protect your account and our platform.

5. SERVICE IMPROVEMENT

We analyze usage data to improve how our site functions and to better serve our customers.

COOKIES & TRACKING TOOLS

We use cookies and similar technologies to enhance your browsing experience. These tools help us:

  • Remember your preferences

  • Understand site traffic and visitor behavior

  • Serve more relevant ads

Most browsers allow you to manage cookie preferences. Disabling them may limit some functionality.

To learn more about Shopify’s cookie usage, visit shopify.com/legal/cookies.

Note: We do not respond to “Do Not Track” signals, as there’s currently no consistent industry standard.

SHARING YOUR INFORMATION

We may share your personal information in the following situations:

  • With service providers who help us operate our business (e.g., payment processors, logistics providers, customer service platforms)

  • With business and advertising partners to help deliver marketing messages and campaigns (always under appropriate safeguards)

  • When legally required, such as in response to lawful requests by public authorities

  • If you give us permission, such as when linking a social media account or using a third-party login

  • In connection with a business transfer, such as a merger, sale, or restructuring

We do not sell your personal information.

CHILDREN’S PRIVACY

Our Services are not intended for children. We do not knowingly collect data from anyone under the age of 16. If you believe a child has shared information with us, please contact us so we can remove it.

HOW WE PROTECT AND STORE YOUR DATA

We use technical and organizational measures to safeguard your information. However, no system is completely secure. Please avoid sending sensitive data via unsecured channels like email.

We retain personal data only for as long as necessary to:

  • Provide our Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

YOUR RIGHTS

Depending on where you live, you may have rights related to your personal information. These can include:

  • Accessing the information we hold about you

  • Requesting corrections or deletions

  • Asking us to stop using your information for certain purposes

  • Receiving a copy of your data (data portability)

  • Opting out of marketing or certain data sharing

  • Withdrawing consent where processing is based on it

To make a request, email us using the contact details below. We may ask for verification before processing your request.

We will not discriminate against you for exercising your rights.

INTERNATIONAL USERS

If you’re visiting the Site from outside the U.S., be aware that your information may be transferred and processed in countries that may have different privacy protections. Where required, we rely on legal transfer mechanisms such as standard contractual clauses to safeguard data.