Frequently Asked Questions
We offer a 30-day return policy on all unused items in their original packaging. Please contact our customer service team to initiate a return.
Orders are processed in 1–2 business days, then take 5–8 business days in transit, so most orders arrive within 6–10 business days in total. US shipping is a flat $6.99.
Yes, we ship to most countries for a flat $8.99. International delivery times vary by destination, typically 10–15 business days.
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience.
Once your order ships, you'll receive a tracking number via email. You can use this to track your package on our website or the carrier's site.
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately if you need to make changes.
Yes. Email support@cristianlavian.com with your order number and the size or colour you need. Exchanges depend on availability, and the customer covers the shipping costs.
Please email support@cristianlavian.com within 7 days of delivery with photos and your order number. Once approved, we'll send a replacement or issue a refund.
Yes, you can find detailed size guides on each product page. If you need additional help, our customer service team is happy to assist.
Email us at support@cristianlavian.com. Our customer service hours are Monday–Friday, 9am–6pm CEST, and we reply as quickly as we can.